||Research & Data Systems Specialist
|About the University
||Western Washington University (WWU), with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. WWU is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
|About the Department
The Registrar's Office (RO) is a mission critical department within the Division of Enrollment and Student Services at WWU with a core purpose of maintaining educational records, registration, student and faculty services pertaining to enrollment and classroom management, and upholding the academic integrity of curriculum approved by faculty governance. The RO provides the ongoing logistical management of the integration of students, curriculum, enrollment processes and educational/curriculum records for posterity along with support services that enhance the learning environment and maintain institutional data for processing internally, externally and by other departments and offices.
The Registrar's Office and the division of Enrollment and Student Services support Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
|About the Position
The Research and Data Systems Specialist is a permanent full-time 12-month, administrative exempt position which supports WWU's RO. This skilled team member devises methods and processes to meet new and unique work requirements and problems. The position provides management, coordination, problem resolution, system implementation, testing, upgrades, documentation and maintenance for complex computer information systems—primarily Banner. That work will support the RO and partners across campus in the areas of data reporting, space management and analysis, catalog and curriculum, orientation programs, enrollment management, student records, transfer articulation, class schedule, registration and waitlisting, transcripts, grades, degree evaluations, commencement, degree and certificate awards, faculty course evaluations, student data warehouse, and third-party applications to Banner. Some of those third-party applications relate to transcripts, state and federal regulatory reporting, data analysis, web page presence, advising, tutoring, safety and judicial functions, document management, and address data integrity.
This team member participates in research and develops proposals that support complex computer application implementation projects. The individual will participate in policy review and make recommendations for policy changes to support the business objectives and mission of the RO as a member of university committees and professional business organizations. Groups include but are not limited to the Administrative Computing Advisory Committee (ACAC) and Banner Technical Group. The position involves participation in research and development of technologies that support Registration, Records, Credit and Graduation as well as work with Enterprise Application Services (EAS), RO, and others to ensure that upgrades occur with minimal interruption to operations.
This position is also responsible for the following:
- Provide data and technical expertise for the Registrar's Office SIS system.
- Provide data and technical expertise for internal and external research and assessment projects and objectives.
- Provide data and technical expertise for software implementation and upgrades within the Registrar’s Office.
- Provide technical expertise and data analysis on behalf of the Registrar's Office within the division of Enrollment & Student Services.
- Provide training for permanent or temporary staff on SIS, data, documentation and newly developed systems and processes.
- Ensure hardware and software systems relevant to RO operations meet or exceed applicable data security requirements.
- Ensure RO data process documentation adheres to departmental standards.
This position reports to the Assistant Registrar for Faculty and Student Services.
Remote work option available for Washington-based candidates/employees.
- In coordination and collaboration with RO administration, campus wide stakeholders and outside vendors, provide leadership and technical expertise in the development of new data systems, processes and SIS upgrades to ensure secure, effective and efficient implementation.
- In collaboration with the Assistant Registrar for Faculty and Student Services, provide expertise in support of new data processes, documentation and SIS upgrades.
- Provide technical expertise and leadership for effective data systems processing and documentation in accordance with federal, state, institutional and departmental requirements. This includes but is not limited to FERPA, HIPAA, and institutional policy.
- Provide RO expertise and liaison in collaboration with campus data security personnel to ensure the integrity and security of RO records processed by functional areas meet standards. Provide technical expertise to RO staff regarding hardware and software security.
- Provide technical expertise and support for RO data research projects in coordination with both internal and external entities, including but not limited to Institutional Research, student data initiatives and space analysis.
- Represent the Registrar’s Office on various standing and special committees as assigned.
- Provide leadership and technical expertise on special projects as directed by the Registrar or Assistant Registrar of Faculty and Student Services.
- Bachelor’s degree and five years or more of experience in an information systems position; or an equivalent combination of education and experience.
- Ability to represent the Registrar’s System’s area in meetings and committees.
- Experience working collaboratively with various levels of functional users and experts.
- Experience gathering and disseminating information using presentations, technical writing or other forms of communication.
- Excellent communication and writing skills.
- Demonstrated commitment to access, diversity, equity, and inclusion.
- Ten years’ experience working in higher education registrar’s office in a project lead position.
- Sound functional knowledge of Student Information System (SIS) higher education software applications.
- Sound functional and table level knowledge of Banner higher education modules; Student module, General module, Security module, Student Self-Service module, Faculty Self-Service, etc.
- Experience with project management, including those projects that require partnerships with other university professionals in a project team environment.
- Experience and knowledge working with and defining record level data from Banner.
- Experience with implementing systems enhancements, upgrades, and testing.
- Ability to lead and prioritize in a dynamic and demanding working environment.
- Proven record of showing sound judgement in the handling of confidential and sensitive information.
- PL/SQL experience; other programming languages, and oracle database experience.
- Experience with Microsoft’s 365 suite of tools, and Unix commands.
- Certification or course work in project management, employee development, change management, motivational training.
||$75,210 - $87,750 commensurate with experience and includes an excellent benefits package
In order for your application to be considered, please be sure to include the following required materials:
- A cover letter and resume which address your experience related to the position responsibilities and the required and preferred qualifications.
- The names and contact information of three professional references.
- A response to the following prompt (in a couple of paragraphs, not to exceed one page): “As a community, Western strives to center Accessibility, Diversity, Equity, and Inclusion. How have you demonstrated commitment to accessibility, diversity, equity, and inclusion in your life and/or in your organizations?"
|Closing Date Notes
||Application review begins January 27, 2022; position is open until filled.