Jobs at Western

COVID Coordinator - University Residences

Apply now Work type: Project Full Time
Location: Bellingham, WA
Categories: Enrollment & Student Services

Position Title COVID Coordinator
About the University

Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. Equity and inclusion are guiding values operationalized through strategic planning, programming, and daily practices to support students of all identities ( The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings. 

About the Department

In support of WWU bringing together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university developing the potential of learners and the well-being of communities, University Residences (UR) works towards our vision and mission:

Vision: Students living in University Residences engage in a community unlike any other, where they explore their passion, purpose and place at Western.

Mission: Create affordable, safe, and well-maintained University housing that supports participation in healthy, inclusive, and sustainable communities, where students invest in their academic success and personal growth.

We house over 4,400 students in seven residential communities and one apartment complex. Staff are organizationally structured to effectively serve students through the residence life staff including one associate director, three assistant directors, one conduct/care case manager, one COVID coordinator- University Residences, one office manager, one administrative assistant, three supervising resident directors, five resident directors, three assistant resident directors, and approximately 100 paraprofessional staff. We seek candidates with a commitment to re-designing policies, practices, and daily operations to eradicate racism and all forms of oppression to transform the campus student experience at Western Washington University to create communities where difference is valued. Residence Life works together to build a culture encouraging, supporting, and celebrating the diverse identities, backgrounds, and perspectives of our employees through supervision of staff, training, engaging students and staff in dialogue and implementing systemic strategies to create more inclusive and equitable living communities. 

Please refer to the WWU, University Residences, Residence Life, or Bellingham, WA websites for more information.

About the Position

This position serves to minimize the impact of COVID on students, staff, and the institution through support of isolation and quarantine space management. The COVID Coordinator- University Residences will serve as the main point of contact for students living in isolation and quarantine space. There will be opportunities for this position to engage with other campus leaders and stakeholders to provide input into proactive strategies to encourage students to abide by state and institutional guidelines for safe and healthy communities. This position may evolve as we continue to learn more about what is needed to support students, staff, and the institution.

The Covid Coordinator- University Residences is a full-time, overtime eligible position within University Residences reporting to an assistant director of residence life.  This is a project position with a potential start date of November 15, 2021.  The position will end no later than June 30, 2023. 

Position Responsibilities:  The Covid Coordinator- University Residences is responsible for supervising six (6) COVID support assistants who assist the Covid Coordinator- University Residences in preparing isolation and quarantine rooms for students. Service to students in isolation and quarantine space includes meal delivery, daily check-ins, offering virtual programming opportunities, and creating strategies to enhance personal wellness while assigned to ISOQ housing. This position will also track COVID testing compliance and will outreach to students regarding follow up on testing and other COVID related requirements. 

35% Emergency Response

  • Provide a timely response to students needing a space in isolation or quarantine housing
    • Partner with Western’s ISOQ Transport Team, Student Health Center staff, Dining, and Western’s COVID Support Team to serve students needing isolation or quarantine housing.
  • Outreach to students daily in isolation and quarantine housing to address outstanding needs (packages to be picked up, additional food options, forgotten items) in additional to sharing information about resources available on campus.
  • Develop systems and processes for on call response, meal delivery, and overall support to students in isolation and quarantine space.
  • Provide information to full time staff in Residence Life regarding changes to processes or procedures in the management of isolation and quarantine space and service to students.
  • Refer students to appropriate campus resources and provide guidance to students facing challenges while residing in isolation or quarantine space.

35% Staff Selection, Training, Supervision and Performance Evaluation:

  • Directly supervise, train, and evaluate six (6) covid support assistants.
  • Coach, train, and mentor covid support assistant staff in the implementation of wellness strategies to promote a positive living experience in isolation or quarantine housing.
  • Communicate and hold staff accountable for job expectations as outlined.
  • Conduct performance evaluations twice per year with paraprofessional staff members.
  • Facilitate one on ones, weekly staff meetings, and continuous training for all paraprofessional staff.    
  • Apprise supervisors and department leadership of significant circumstances and impact to student health and well-being, work environment, efficient organization operation, and appropriate risk mitigation. Effectively train and supervise staff to this standard.

30% Administration

  • Liaise with campus partners to recommend, plan and implement changes in institutional systems and processes to better serve the needs of students in isolation and quarantine housing.
  • Develop information to support budgetary requests to maintain program needs, administer program budget, manage a purchasing card and reconcile all records regarding funds monthly.
  • Manage tracking, assessment, and evaluation of Western’s isolation and quarantine process.
  • Track all COVID compliance requirements and provide outreach to students not compliant.
  • Communicate with a variety of campus partners and the Whatcom Health Department to report positive cases and close contacts.
  • Oversee building supplies and equipment by creating and maintaining appropriate records and procedures.
  • Collaborate and communicate with UR and campus facilities teams regarding maintenance requests, cleaning of rooms, and supplies needed for isolation and quarantine space.
  • Attend a variety of meetings including, but not limited to, isolation and quarantine check-in meetings with campus partners, the COVID Care team meeting, the COVID Campus Support and Coordination meeting, meetings with staff in facilities and occupancy management who assist in the management of isolation and quarantine space, meetings with the Whatcom Health Department, Residence Life staff meetings, and a weekly 1:1 supervision meeting.
  • Maintain written and verbal communication with immediate supervisor and all relevant parties regarding activities and incidents occurring within residential communities.
  • Apprise supervisors and department leadership of significant circumstances and impact to student health and well-being, work environment, efficient organization operation, and appropriate risk mitigation. Effectively train and supervise staff to this standard.
  • Perform other functions and assume responsibilities related to isolation and quarantine management and overall housing operations as assigned.

Opportunities for limited remote work are available, but on-site presence will be required.

Required Qualifications By position start date:
  • Bachelor’s degree or equivalent education/experience, and a minimum of three years of administrative full-time work experience
  • Demonstrated commitment to equity and inclusion in addition to the ability to create an inclusive residence hall community
  • Ability to manage several competing priorities in a fast-paced environment
  • Strong administrative skills in the areas of tracking data and information, e-mail communication, and excel management
  • Experience in the supervision/leadership of staff

All employees must comply with our Immunization policies, including COVID vaccination by time of hire and Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to if you need information regarding medical or religious exemption and applicable accommodations.

Preferred Qualifications
  • Experience with emergency response and crisis management
  • Professional or paraprofessional experience working in campus housing or residence life
  • Ability to innovate and implement new processes and procedures

12-month, full-time overtime-eligible position with a starting salary of $3,701/month and a full University benefits package. Employment commences November 2021 and ends in June 2023.

Bargaining Unit This position is part of bargaining unit D and is covered by the collective bargaining agreement with Public School Employees (PSE) of WWU.
Application Instructions

All applicants must submit an online application which will address:

  1. In your cover/application letter and your resume, include how you meet the required and preferred qualifications.
  2. Please include the names and contact information of three professional references including a current or past supervisor.
Closing Date Notes Position closes December 9, 2021 at 11:55pm

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 499121
Advertised: Pacific Standard Time
Applications close: Pacific Standard Time

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