Jobs at Western

Debt Recovery Specialist

Apply now Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Business and Financial Affairs

Position Title Debt Recovery Specialist
About the University Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department The Debt Recovery Unit within the Student Business Office supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position

The Debt Recovery Specialist reports directly to the Student Business Office, Billing Supervisor and under general supervision performs the following:

  • Prepares Perkins Loan accounts for assignment to the Department of Education.
  • Follows rigid federal guidelines to pursue collections, analyze accounts for proper due diligence, and verify all documentation is complete and accurate.
  • Analyzes receivables aging reports, acts on anomalies, prepares temporary repayment arrangements, produces, and distributes monthly statements and reviews and reconciles collection agency inventory.
  • Assists the Debt Recovery Unit in a proactive approach to collections to support the university’s financial hold and minimum balance practices.
  • Provides work guidance and training on specific tasks to four student customer service staff.
  • Exercises independent judgment in interpreting and applying rules and for the purpose of resolving issues and customer concerns around debt collection.
  • Maintains comprehensive knowledge of specific policies, procedures, and regulations that relate to billing and payments, financial aid disbursement, and federal student loans at Western Washington University.
  • Independently advises the Western community regarding applicable policy and procedures, as well as state and federal regulations, and recommends a course of action.

For Washington State HR purposes, this position is classified as a Fiscal Specialist 1.

Required Qualifications
  • High school diploma or equivalent
  • Three years of fiscal record keeping experience or equivalent education/experience
  • Two years documented full-time customer service experience with problem solving and communication of policies and procedures in a professional office setting
  • Must be able to communicate with others effectively
  • Proven ability to efficiently organize and prioritize tasks, meet deadlines, and work independently despite frequent interruptions
  • Demonstrated ability to exercise good judgment and discretion in maintaining confidentiality while remaining calm in highly stressful situations
  • Demonstrated ability to work effectively with diverse populations
  • Recognized ability to follow established office policies and procedures working with state and federal regulations
  • Demonstrated ability to contribute positively to a team-oriented environment
  • Demonstrated strong experience with MS Office Suite including MS Outlook, Word, Mail Merge, and Excel
Preferred Qualifications
  • Experience reconciling accounts (customer accounts, budgets, invoicing, billing)
  • Knowledge of state and federal regulations with respect to higher education
  • Working knowledge of federal educational student loans
  • Professional experience working collection accounts.
Salary Salary Range 43: New Hires typically start at $3,370/month with an excellent benefits package.
Bargaining Unit This position is part of bargaining unit A and is covered by the collective bargaining agreement with Washington Federation of State Employees union.
Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

Please include the names and contact information of three professional references.

Closing Date Notes Position closes November 2, 2021.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.


Job no: 498962
Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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