Jobs at Western

Resource Navigator/Program Manager – Basic Needs

Apply now Work type: Project Full Time
Location: Bellingham, WA
Categories: Enrollment & Student Services

Position Title Resource Navigator/Program Manager – Basic Needs
About the University Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department The Office of Student Life (OSL) provides help for students, faculty, staff and family to advance Western Washington University’s educational mission by supporting students experiencing crisis or difficult situations and coordinating resources at Western and in the community. OSL is part of the Division of Enrollment and Student Services and operates under the leadership of the Executive Director-Student Life. The Office of Student Life functions similarly to a traditional Dean of Students office and works closely with other support services for students.   
About the Position

The Resource Navigator/Program Manager provides overall leadership in managing, implementing and assessing student basic needs work in support of HB 1166, new legislation which extends Washington state’s expansion of its Supporting Students Experiencing Homelessness pilot. This two-year project position provides services to support the academic success of students who are experiencing homelessness or are in danger of homelessness, as well as students who are lacking other basic needs. This position serves as a non-clinical case manager, a point of referral and coordination with existing services, and collaborates with on- and off-campus partners to ensure wrap-around services for basic needs in support of student success. This position has complex fiscal management and reporting responsibilities that includes meeting the reporting requirements requested by the Washington Student Achievement Council (WSAC).

Position Duties and Responsibilities

Program Management and Student Support (40%)

  • Implement the program elements as outlined in state legislation and guidance from WSAC
  • Facilitate the Student Care/Concern Basic Needs work group comprised of Financial Aid, Office of Student Life, Off-Campus Living, Western Success Scholars program, University Residences, and other offices as necessary
  • Work directly with students to intervene (non-clinically), and provide and/or refer them to services and supports assessed to meet their needs, as well as administer the financial assistance provided by state legislation
  • Liaison to the Western Success Scholars program and work to support students involved in the program including foster youth, unaccompanied homeless students and students who have experienced homelessness or housing insecurity
  • Assist in assessing student basic needs in general and those efforts necessary to support state/WSAC work
  • Maintain regular contact with funding agencies to provide program updates
  • Monitor and respond to legislative bills and/or policy recommendations that may impact the program and the students served by the program

Collaboration with Internal and External Partners (30%)

  • Attend state and regional meetings and conferences to promote Western’s work serving this student population, to network with others doing similar work, and to identify best practices
  • Cultivate strong collaborative relationships with local and state agencies by outreaching to connect with social services and homeless youth service agencies statewide, as well as appropriate professional organizations and non-profits to inform and update them regularly about the program and create collaborations
  • Collaborate with key internal partners including Financial Aid, University Residences, Off-Campus Living, and Western Success Scholars to coordinate support and resources for students in need
  • Provide assistance to a University Basic Needs Strategic Work group

Communications and Marketing (15%)

  • Maintain a website with resources to inform and educate students and Western community members about basic needs resources and support
  • Promote basic needs work with staff and faculty

Reporting and Fiscal Duties (10%)

  • Write annual reports and assessment reports associated with the program. These reports will be submitted to the Vice President for Enrollment and Student Services, the Washington Student Achievement Council, and the Washington legislature
  • Produce other reports as requested
  • Manage all confidential student records in accordance with university policy and applicable state and federal law
  • Monitor funds assigned to the program (state and foundation accounts)
  • Develop proposals to request additional funds, as needed

Other duties as assigned (5%)

  • Respond to media inquiries or requests to present to the state legislature on this pilot project
  • Serve on university committees
  • Assist with projects and other work-related tasks

This is a project-employment position, ending no later than June 20, 2023.

Required Qualifications
  • Master’s degree and 2 years of experience in human services or an educational setting, or Bachelor’s degree and 5 years of experience in human services or an educational setting;
  • Demonstrated excellence in written and interpersonal communication
  • Demonstrated experience successfully working with young adults [ages 18-25], including young adults from historically marginalized populations
  • Demonstrated skill in designing and presenting educational workshops and trainings
  • Demonstrated experience creating and supporting an inclusive and equitable environment
  • Demonstrated experience working in a complex organization, including responsibility for understanding and interpreting multiple regulations and policies, and coordinating with many partners
  • Demonstrated understanding of and ability to apply relevant theories of student and/or human development
  • Demonstrated strong professional judgment, discretion, and conflict resolution skills

All employees must comply with our Immunization policies, including COVID vaccination by time of hire and Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to if you need information regarding medical or religious exemption and applicable accommodations.

Preferred Qualifications
  • Master’s degree in Social Work, Counseling, Student Services/Higher Education, or Education or terminal degree
  • Proficiency in two or more languages
  • Grant administration and/or fiscal management experience
  • Experience with College Success Foundation, Washington Passport Program, or similar educational programs
  • Demonstrated experience successfully working with traditionally-aged college students
Salary Hiring range $46,355 - $54,080 (full market range is $46,355 - $59,232)
Application Instructions

In order for your application to be considered, please be sure to include the following required materials:

  1. A cover letter and resume which address your experience related to the position responsibilities and the required and preferred qualifications.
  2. The names and contact information of three professional references.
  3. A one page equity and inclusion statement: a separate statement (maximum length one page/500 words) describing the ways you have promoted diversity, equity, and inclusion in your current or previous position(s)
Closing Date Notes Application review begins July 29, 2021; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 498683
Advertised: Pacific Daylight Time
Applications close:

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