Jobs at Western

Director, Student Health Center

Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Enrollment & Student Services

Position Title Director, Student Health Center
About the University

As the third largest university in the State of Washington, Western enrolls approximately 16,000 students, 95 percent of whom are undergraduates, in more than 160 academic programs at the Bellingham campus and eight satellite locations around the Puget Sound area.

The University’s 2018-2025 Strategic Plan articulates four basic values of the Western community:

  • Commitment to student success, critical thought, creativity, and sustainability
  • Commitment to equity and justice, and respect for the rights and dignity of others
  • Pursuit of excellence, in an environment characterized by principles of shared governance, academic freedom and effective engagement
  • Integrity, responsibility and accountability in all our work

Established in 1893, Western is one of the top public, master’s degree-granting universities in the nation. Western is the highest-ranking public, master’s granting university in the Pacific Northwest and No.2 in the West, according to U.S. News & World Report college rankings. Kiplinger’s ranks Westerns among the top 100 public colleges and universities in the nation that offer the best quality and affordability. U.S. News & World Report has named Western one of the most cost-efficient in the country among highly-ranked universities for several years in a row, and the Chronicle of Higher Education has recognized Western as a “Great Place to Work”. Western is particularly proud of its position as a leader in multidisciplinary environmental education and sustainable campus operations.

Western provides an active student-centered learning environment with a liberal arts and sciences foundation and a full array of co-curricular, internship, research, creative, and service learning opportunities. There is a widely shared vision that Western will be a higher education leader in a culturally responsive 21st-century learning environment, applying its critical strengths to societal issues as well as creating a welcoming community for a diversity of people, ideas, and programs. To that end, Western has embraced a style that is collegial, transparent, and timely in its engagement and communication with on- and off-campus stakeholders.

The main campus of Western Washington University is located on 212 picturesque acres in Bellingham, Washington, a city of 88,500 people. Bellingham is located in the far northwest corner of the U.S. with access to major metropolitan areas, with Seattle, Washington 90 miles to its south, and Vancouver, British Columbia 50 miles to its north.  Nestled in the foothills of the Cascade Mountains and overlooking Bellingham Bay and the San Juan Islands, Bellingham is nationally recognized for its high quality of life, outdoor adventure, and environmental stewardship.  The area is rich in cultural events and offers unlimited options for open air activities, and exploration of hidden gems either within the Bellingham city limits, or a close day trip. Many Western employees live in Bellingham or its surrounding areas with a small commute. To learn more about Bellingham, visit either or  

About the Department Enrollment & Student Services and the Student Health Center support Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position

Western Washington University (Western) is pleased to invite applications and nominations for the position of Director, Student Health Center (SHC). Western is seeking an experienced, collaborative, patient-centered, and innovative healthcare leader and administrator for the position. This is an outstanding opportunity to provide a strong vision and direction for the future of a comprehensive student health center located in a beautiful campus environment. The new director will provide leadership, vision, and administrative direction to an experienced multidisciplinary staff committed to providing high-quality, student-focused medical care to a growing and diverse student population.

The successful candidate will demonstrate superior team-oriented leadership, a commitment to effective collaboration with Counseling and Prevention and Wellness Services, strong financial and administrative management skills, and the experience and ability to inspire, motivate, and communicate effectively with SHC staff, colleagues within the Division, other campus partners, and specifically Western students. The Director must demonstrate excellent multicultural competency and sensitivity, and the ability to work well with and support diverse groups to ensure that the services are inclusive and meet the needs of all community members.

With a student-centered approach informing all programs and services, the new Director will engage staff in strategic planning to identify and achieve new opportunities for innovation in program, service, and business models while enhancing quality in all aspects of care and operations.

The Director is responsible for the strategic leadership, vision, effective management, supervision, and administration of the University’s Student Health Center (SHC), an outpatient primary care medical facility which serves over 15,000 students. The SHC is staffed by a team of board-certified family physicians, nurse practitioners, registered nurses, and support staff.  Reporting to the Executive Director for Counseling, Health and Wellness (Executive Director), the Director works closely with the Executive Director regarding mission, goals and programs, outreach services, staff development, budget, personnel, resource management, assessment, sustainability and overall direction of the SHC. The Director is a member of the Counseling, Health, and Wellness (CHW) Management Team and collaborates with others across the Division and campus on issues relating to community health and wellness, including public health and emergency/disaster planning.

Primary Job Functions:

40% General Administration

  • Provide vision and leadership in establishing and monitoring the scope and direction of the Student Health Center, ensuring its operation is consistent with applicable standards of practice.
  • Organize and lead short- and long-term strategic planning for organizational sustainability.
  • Develop, implement and provide oversight and direction for all clinical policies, procedures, and protocols, ensuring compliance with all appropriate federal, state, local and university regulatory requirements and regulations.
  • Monitor and ensure compliance with all accreditation standards, license requirements, and state laws and regulations pertaining to the practice of medicine, and related standards for the management of all aspects of services provided.
  • Ensure maximum utilization of Student Health Center resources by working closely with the Associate Director in monitoring all activities of the Student Health Center’s staff.
  • Provide sound fiscal management of the Student Health Center budget. Monitors the budget, establishes funding priorities, identifies optional funding resources, and approves expenditures.
  • Participate as a member of the Counseling, Health, and Wellness (CHW) Management Team.
  • Collaborate with other campus Directors to establish coordinated and comprehensive services for students on campus.
  • Provide the Executive Director for Health & Wellness an annual evaluation and summary of Student Health Center operations, services, and outcomes, as well as strategies and recommendations for addressing demands, and changing student health & University needs.
  • Oversee the management and enforcement of immunization requirements for student registration and new employee screening.

30% Personnel Management

  • Oversee hiring, training, work performance, and professional development of a staff of approximately 45; including temporary and permanent Medical Doctors, Advanced
  • Registered Nurse Practitioners, Registered Nurses, Licensed Practical Nurses, and office staff.
  • Meet regularly with staff as needed to provide support and direction for specific administrative areas within the Student Health Center (e.g. clinical operations, research and assessment, outreach and consultation).
  • Establish policies and procedures for Health Center operations and communicate clearly with Student Health Center staff regarding policies, operations, scope of services, and standards of practice.

20% Campus and Community Involvement

  • Serve as the primary representative of the Student Health Center to the Division of Enrollment and Student Services (ESS) Directors' meeting.
  • Provide consultation to WWU administration and staff regarding emergencies and crisis management, including assisting with public health concerns on campus in consultation with the Whatcom County Health Department, the State Department of Health, and Centers for Disease Control and Prevention.
  • Serve as representative on a variety of departmental, divisional, university, state, and or/national committees.
  • Represent and promote student health services through positive public relations with the local community and region.
  • Act as or assign liaison(s) for Peace Health St. Joseph Medical staff and emergency room staff, Whatcom Counseling and Psychiatric Clinic for Designated Mental Health
  • Professionals, and PeaceHealth St. Joseph Behavioral Health Inpatient Center.

 10% Clinical Services:

  • Ensure clinical back up and follow up is provided to all students seen by temporary fill in staff and by contract psychiatrists.
Required Qualifications
  • An advanced degree or doctorate in health care administration, public health, educational health administration, a medical discipline, or a related field.
    • A medical degree or clinical background is not required but if a physician (M.D. or D.O.) or nurse practitioner or other medical provider, current license or eligibility to obtain license to practice medicine in the State of Washington, would be required for clinical expertise.
  • Minimum five years of administrative experience in a healthcare setting, including supervisory/managerial experience.
  • Experience in overseeing major facets of a clinical health center, including quality management and improvement for patient care, infection control and safety, and clinical records.
  • Experience working with a diverse population and demonstrated cultural competence.
  • Knowledge of the issues in delivery of healthcare to late adolescents and young adults.
  • Excellent human capital management skills including recruitment, management and talent development of staff
  • Excellent written, verbal and interpersonal communication skills
  • Demonstrated high level of accuracy, thoroughness and attention to detail
  • Demonstrated ability to analyze complex data to inform decisions
Preferred Qualifications
  • Electronic Medical Record system proficiency.
  • Experience working with a college age population.
  • Knowledge of and experience in any accreditation requirements and activities (e.g. AAAHC, Joint Commission, APA).
  • Experience as director of a college or university health center.
  • Experience in a college or university health center.
Salary Commensurate experience, including an excellent benefits package
Application Instructions

Application Process:

Western Washington University has partnered with Keeling & Associates, LLC for this search. Applications should include a resume/curriculum vitae and a cover letter addressing your interest in and qualifications for the position. Application materials must be sent, preferably as PDFs, to with the subject heading “WWU Director SHC.”

Applicants selected to move forward in the process should anticipate being prompted to provide additional information about how they can contribute to Western’s strategic plan with a core commitment to access, diversity, inclusion and equity.

Confidential inquiries and nominations should be addressed to the K&A senior consultant leading this search, Dr. Jan Walbert,

Closing Date Notes

Candidates are encouraged to submit materials by April 30, 2020, and all materials received by that date will receive full consideration. The search will continue until an appointment is made.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 497890
Advertised: Pacific Daylight Time
Applications close:

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