Jobs at Western

University Residences Custodial Manager

Apply now Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Enrollment & Student Services

Position Title University Residences Custodial Manager
About the University Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.
About the Department The Division of Enrollment & Student Services and University Residences support Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position The UR Custodial Manager position is an integral part of our management team. This position directly supervises custodial operations leadership team members comprised of 3 Custodial Supervisors (C4) and 1 Warehouse Operations Lead (WO3). The leadership team collectively leads consolidated units comprised of 26 full-time permanent custodians, 1 full-time temporary employee, and 5 students providing housekeeping, logistics and warehouse support duties during the academic year. In addition, The UR Custodial Manager oversees an additional 10 full-time temporary custodians along with approximately 40 students providing varying conference and guest housing related support in the summer.

This position performs duties in direct support of managing the overall cleanliness and care of work and living communities, apartments and dining commons / retail locations. The UR Custodial Manager must lead custodial teams in a manner that ensures performance is satisfactory in accordance with departmental, University and Council for the Advancement of Standards in Higher Education outcomes. This position is ultimately responsible for planning, organizing, executing, controlling and evaluating activities and functions including policies, procedures and staff supervision. The UR Custodial Manager assigns and schedules work, conducts training and checks the work of others for completeness and quality. This position also conducts annual and periodic performance evaluations of staff, spearheads corrective actions and ensures support of University policies and unit morale / cohesiveness. The UR Custodial Manager reviews timesheet data for accuracy, approves leave requests and ensures staffing levels within assigned areas are adequately maintained to support on-going operational requirements. In addition, this position educates staff in understanding and respecting cultural differences in the work environment. Furthermore, The UR Custodial Manager participates in interviews and recommends selection of new staff to the department’s hiring authority. Finally, this position works with immediate supervisors to review and maintain applicable departmental budgets as appropriate.

This position abides by applicable Federal law and Executive Orders, State of Washington Revised Code (RCW), Washington Administrative Code (WAC) and University (Campus, Division of Enrollment and Student Services, UR) policies regulating activities and conduct necessary to successfully complete the responsibilities assigned to this position, including, but not limited to: Affirmative Action / Equal Employment Opportunity, prohibition of sexual harassment and sexual discrimination, Occupational Safety and Health and Administration (OSHA), Department of Labor and Industries (L&I) and the 1995 Ethical Standards for Officers and Employees of Washington State Colleges and Universities covering the appropriate use and disposition of state property.

This position works in the campus residential community and is frequently around resident students, visitors and summer conference guests. For the purpose of emergencies or inclement weather, this position is considered essential personnel.

Required Qualifications
  • Bachelor’s Degree
  • Minimum of 3 years’ experience managing a team of 20 or more full-time employees
  • Minimum of 3 years’ experience directly supervising 5 or more full-time employees
  • Minimum of 2 years relevant experience working in an operations-driven environment or other relevant professional experience
  • Demonstrated ability to lead, organize, motivate, develop, recognize, and set goals for staff in a collaborative team environment and to lead personnel through change
  • Demonstrated well-rounded experiences working effectively in highly diverse and inclusive environments
  • Proven ability to forge positive, collaborative relationships with various constituencies, create a positive customer service environment, and to be responsive to a diverse set of needs within a campus community
  • Strong oral and written communication skills with effective application in a leadership role
  • Proven ability to work well under pressure on multiple projects and meet deadlines
  • Demonstrated experience using sound judgement and problem solving skills and making recommendations on complex issues
  • Demonstrated ability to be self-motivated and effectively follow established policies and procedures.
  • Strong customer service skills, including demonstrated ability to work with all levels of the organization, as well as with the general public.
  • Demonstrated high level of accuracy, thoroughness and attention to detail
  • Demonstrated ability to plan and implement long-term departmental goals
  • Demonstrated experience analyzing data
  • Demonstrated experience with budgets
  • Demonstrated proficiency in Microsoft Office (Outlook, Excel, Word, Power Point)
Preferred Qualifications
  • Advanced degree in Administration, Business / Operations Management, Communications, or related field.
  • Experience supervising custodial staff in an institutional / large-scale environment.
  • Advanced expertise developing detailed action plans that support quality improvement initiatives that enhance overall departmental efficiency.
  • Experience working with workload planning (CompuClean, CleanOps, Breeze) or Computerized Maintenance Management System (FAMIS, AiM, Banner, StarRez) software.
  • Experience working in a collectively bargained environment.
Salary $58,500 - $68,250 commensurate experience, including an excellent benefits package
Application Instructions

Complete applications require:

  1. A cover letter that must specifically address how you meet each of the required qualifications
  2. Resume identifying all relevant experience with dates of employment,
  3. The names and contact information of three professional references.
Closing Date Notes Application review begins July 22, 2019; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 497083
Advertised: Pacific Daylight Time
Applications close:

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