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Tutoring Center Coordinator

Apply now Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Academic Affairs


Position Title Tutoring Center Coordinator
About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department

The Tutoring Center within Western Libraries is a highly utilized campus program, that connects students with resources, opportunities, and strategies needed to attain their academic goals. We collaborate with other university programs and departments to support teaching and learning, cultivate excellence in math and science GURs, encourage the development of effective study skills, and foster community. We are committed to student success, critical thought, creativity, and equity.

Western Libraries and the Tutoring Center support Western’s mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position

Under the supervision of the Tutoring Center (TC) Program Director, you will be responsible for supervising, training, and managing 70-80 student staff who provide tutoring and study skills services.  The Coordinator oversees the daily operation of the TC, coordinates TC services to students, including academic support for math and science General University Requirements (GURs) and study skills development, assists in the professional development of Tutors and Peer Advisors, and supports TC programmatic development. This is an administrative exempt, full-time, 12-month position with full benefits.

Position Responsibilities:

Oversee the daily operations of the TC

  • Coordinate personnel assigned to program elements: drop-in tutoring-tutors, drop-in tutoring-front desk, tutor-facilitated study groups, and study skills tutoring and presentations.
  • Match tutor availability with tutoring demand to create optimal drop-in tutoring schedule.
  • Facilitate shift coverage and additions as needed.
  • Maintain TC resources.
  • Trouble shoot software, hardware, or logistical problems effecting the smooth operations of the TC or make appropriate referrals to facilitate swift resolution.
  • Assist in assessing and hiring new Tutors and Peer Advisors.

Coordinate TC services to students, including academic support for math and science GURS and study skills development

  • Serve as a contact to help educate faculty, staff, and students about the use of the TC as a teaching and learning resource.
  • Develop collaborative relationships with faculty and staff in academic departments including Biology, Chemistry, Economics, Math, Philosophy, and Physics to coordinate TC services and resources.
  • Maintain familiarity with teaching and learning theory and practice for respective subject areas.
  • Collaborate with other Learning Commons partners in teaching and learning initiatives.

Assist in the professional development of student employees

  • Review and enhance curriculum and assist with the implementation of a CRLA-accredited paid training for new Tutors and Peer Advisors.
  • Independently assess learning needs of Tutors and Peer Advisors and create individualized plans to address identified needs.
  • Serve as mentor and primary resource for Tutors and Peer Advisors in cultivating a professional ethos and in selecting promising teaching and learning strategies.
  • Facilitate an inclusive and supportive learning community among TC staff.

Support TC programmatic development

  • Support the Program Director in assessing the effectiveness of TC services; plan and implement programming revisions as indicated to improve overall quality of student support.
  • Aid in ongoing strategic and fiscal planning for the TC.
  • Other duties as initiated and agreed upon by the employee and their supervisor.
Required Qualifications
  • Bachelor’s Degree
  • Minimum of two years providing academic support as an employee of an institution of higher education
  • Ability to manage multiple demands for time and adapt to changing needs
  • Ability to work independently and as a dynamic team leader
  • Demonstrated experience recognizing and supporting the needs of students with diverse identities and abilities
  • Demonstrated excellence in oral and written communication
  • Experience with data collection and assessment
  • Proficiency with MS Office (Word, Excel, PowerPoint, and Publisher)
Preferred Qualifications
  • Bachelor’s degree in STEM field or strong background in math and/or science coursework
  • Two or more years’ professional experience in a peer-tutoring academic support center
  • Supervisory experience with students and/or staff
  • Familiarity with College Reading & Learning Association (CRLA) training and accreditation standards
  • Knowledge of and experience with relevant teaching theories, pedagogies and best practices
  • Experience with a tutor data tracking system
  • Familiarity with Adobe Illustrator, MS Access, OneDrive, Sharepoint, and/or BI Query
Salary $43,185 - $55,180;  (commensurate with qualifications and experience)
Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

Please include the names and contact information of three professional references.

Closing Date Notes Application review begins November 7, 2018; position is open until filled

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (“The Clery Act”). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western’s campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the office of the Vice President for enrollment and Student Services. The report can be found at

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.


Job no: 496093
Advertised: Pacific Daylight Time
Applications close:

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