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Academic Support Coordinator

Apply now Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Enrollment & Student Services

Position Title Academic Support Coordinator, Student Outreach Services
About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department Student Outreach Services supports Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position

Position Responsibilities:

  • Provide support to students in the areas of academic advising, mentoring, the development of individualized educational plans, registration assistance, class selection, and major/career selection
  • Help students navigate university policies and procedures, solve problems and develop critical thinking and independent learning skills
  • Track academic progress of assigned students and coordinate activities and programs that enhance student success
  • Make appropriate referrals to students in need of additional assistance
  • May assist with the implementation of the 105 Credit Holds outreach and intervention program; pulling reports, processing online declaration plans, tracking data, sending email notifications, placing/removing holds from student accounts, advising 105 credit students, and compiling quarterly report.
  • Assist with the implementation of the First-Alert program (students on warning, probation, or continuing probation)
  • Serve on the Student Outreach Services Team to plan, coordinate and assess orientation and outreach programs (i.e, Summerstart and Transitions orientation/advising sessions)
  • May serve as an instructor for EDUC 108, an academic success class, that provides students with an in-depth orientation to college life, academic support resources and social integration opportunities that aid in educational persistence and retention
  • Develop, coordinate and present quarterly workshops, presentations, and panels on academic success, personal growth, and development to students served by the Student Outreach Services department
  • Develop programs that promote social and cultural integration to students served by the Student Outreach Services department
  • Contribute to the Student Outreach Services Team by researching best practices in the field of retention, particularly first-generation, low-socioeconomic, and non-traditional student populations
  • Assess/evaluate current activities/programs in the Student Outreach Services department, that contributes to an annual evidence-based report showing clear outcome expectations
  • Work collaboratively with faculty and staff on retention issues and to improve overall support servie
  • May serve on college-wide committees and task forces (as approved by supervisor) focusing on academic success and retention of underrepresented student populations
  • May edit and update the departmental website ensuring accurate and timely dissemination for potential students as well as current students
  • May oversee student employee hours (undergraduate and graduate) to maintain that hours worked comply with allotted funds for student employment and provide verification for hours worked by signing student employee timesheets and to include the full range of hiring, training, evaluating, to ensure that their learning/development and performance are in line with the department’s mission
  • Demonstrate attention to detaill
  • Engages in professional development opportunities to support the development of competence and effectiveness in the areas of inclusion, diversity, multicultural and cross-cultural proficiency, and other related topics.
  • Supports an inclusive environment for staff and students, development of cultural competency skills, and the delivery of programs that advance diversity objectives of the campus community.
  • Other related duties as assigned by the assistant director of Student Outreach Services
  • Some evening and weekend work required

We are seeking to fill two positions.

Required Qualifications
  • Master’s or other advanced degree (completed by time of employment)
  • Demonstrated experience in higher education, including minimum of one year experience in academic advising, tutoring, mentoring or related experience
  • Demonstrated experience planning and coordinating student support services and programs
  • Demonstrated experience in supporting diverse, traditionally underrepresented and/or underserved first-generation, low-socioeconomic and non-traditional student populations
  • Effective written, verbal and interpersonal communication skills
  • Demonstrated ability to work positively and effectively as a contributing member of an administrative team in a fast-paced, high-stress university/college system
  • Demonstrated experience using computer technologies such as databases, internet, spreadsheets, tracking systems, word processing
  • Demonstrated ability to manage multiple projects and time while under pressure to meet deadlines
Preferred Qualifications
  • Advanced degree in Student Affairs Administration, Counseling, Education or a related field
  • Demonstrated experience working with Black/African American populations as well as underrepresented Asian/Pacific Island student populations
  • Demonstrated ability to handle highly sensitive information/materials in a confidential manner
  • Experience working effectively with diverse groups of people at all levels of an organization in a variety of settings
  • Experience with Banner, Bi-Query, or similar database and reporting applications 
Salary $42,323-$54,079 (midpoint: $47,025)
Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

Please include the names and contact information of three professional references.

Closing Date Notes Application review begins September 11, 2018; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (“The Clery Act”). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western’s campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the office of the Vice President for enrollment and Student Services. The report can be found at

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.


Job no: 495945
Advertised: Pacific Daylight Time
Applications close:

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