Jobs at Western

University Residences Conduct Officer & Case Manager

Apply now Work type: Permanent Full Time
Location: Western Main Campus
Categories: Enrollment & Student Services, Student Life

Position Title University Residences Conduct Officer & Case Manager
About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department

In support of WWU bringing together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities, University Residences (UR) engages students in diverse and inclusive, healthy, safe and sustainable communities that foster academic success and personal growth.

Active Minds Changing Lives!  Western Washington University has a progressive Residence Education Model guided by Baxter-Magolda's Self Authorship theory and Learning Partnership model in which staff engage with students individually to enhance learning and development.  We value engaged educators who will develop diverse and inclusive communities that foster reflection on self, others, relationships and community.

Western Washington University houses over 4000 students in 13 residence halls and one apartment complex.  The residence life staff consists of one associate director, two assistant directors, one manager of apartments and guest housing, one student leadership advisor, three support staff, nine resident directors, five assistant resident directors, 73 resident advisors and five community advisors.

About the Position

This is a full-time, 11-month permanent position.  

As our Conduct Officer & Case Manager you will report to the Associate Director for Residence Life.  You will serve as a resource, advocate, and liaison for a diverse population of students and work with a variety of student issues.  You will serve as a conduct officer and provide case management for campus residents experiencing significant difficulties; assist students in navigating the university and community services.  

Your responsibilities will include:

  • Serving as a conduct officer and administering the Residential Community Standards
    • Meet with students to address behavior harmful and not conducive to a successful academic and/or living environment 
    • Assign and follow-up on sanctions, make referrals to other WWU departments; hear appeals as appropriate
    • Provide ongoing staff and student education regarding conduct issues
    • Deliver training/workshops to residential staff
  • Coordinating Residence Life department response to expressed behavioral concerns or safety concerns
  • Implementing and monitoring ongoing interventions and sanctions
  • Coordinating and tracking referrals to internal campus departments
Required Qualifications
  • Masters Degree in student services, social work, counseling, higher education administration, or a related field;
  • Two years of full-time work with college students
  • Two years of experience addressing college student misconduct in a university residential setting
  • Experience working with distressed individuals within a higher education and/or community setting
  • Experience working cooperatively with others in a multi-disciplinary team environment
  • Experience addressing multiple, complex issues simultaneously
  • Experience working effectively with students of diverse social identities, and the ability to foster an inclusive environment.
  • Excellent demonstrated interpersonal, oral, and written communication skills.
Preferred Qualifications
  • Knowledge of developmental tasks and problems/issues typically encountered by college students
  • One or more year's experience in case management, or related experience
  • Demonstrated ability to deal with crisis situations
  • Demonstrated problem-solving skills particularly in a team setting
  • Demonstrated data and records management skills
  • Knowledge of current legal issues and risk management in higher education 
Salary Starting range of $52,141 - $64,324 commensurate with experience and qualifications; includes a full university benefits package
Application Instructions

A cover letter and resume are required. Please specifically address the required and preferred qualifications in your cover letter, including your experience working effectively with students of diverse social identities and the ability to foster an inclusive environment.

Please include the names and contact information of three professional references.

We will be conducting screening interviews both at the NASPA/ACUHO-I Placement Exchange (TPE) and through web-enabled two-way video conferencing.  Please indicate in your cover/application letter whether you plan to attend TPE.

For more information/questions, please call (360) 650-2960 or email Scott Leppla at 

Closing Date Notes Position closes March 4, 2018

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.


Job no: 495531
Advertised: Pacific Standard Time
Applications close: Pacific Standard Time

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