Jobs at Western

Manager, Facilities Management Information Systems

Apply now Work type: Permanent Full Time
Location: Western Main Campus
Categories: Business and Financial Affairs, Executive/Director/Management, Information Technology


Position Title

Manager, Facilities Management Information Systems

About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department The Facilities Management Department support Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position

As our Manager, Facilities Management Information Systems you will manage the Facilities Management’s (FM’s) Information Technology group to provide strategic direction, budget management, implementation, and support for the systems necessary for the operation of Facilities Management, Facilities Development and Capital Budget, and Western’s Physical Plant. You will also manage the inter-relationships of all systems by collaborating closely with FM Management, Trades, Business & Financial Services, Enterprise Infrastructure Services, Enterprise Administrative Services, and the Campus Community of Western Washington University.

Your position responsibilities will include:

Information System Strategic Planning 

  • With an awareness of FM’s needs as well as the larger technology landscape of the University, develop plans for the future technology, and information systems needs of the department. Identify opportunities for resource sharing or leveraging, including expansion of existing technology to meet operational needs of multiple departments.
  • Facilitate FM’s movement towards a data driven enterprise that leverages data into actional operational outcomes.
  • Develop and improve the department's information/management systems and other appropriate services.
  • Plan, design and anticipate annual departmental computing needs. Remain current in computing applications. Continuously develop more efficient means and methods to cause cost effective and efficient operations.
  • Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.
  • Collaborate with other information systems, technology, and data communications professionals in defining infrastructure requirements and developing capital funding requests to support new systems.


Information System Implementation, Administration and Management

  • Manage the department's information system applications, including all non-enterprise software employed in FM operations.
  • Manage information systems projects from system acquisition to implementation and operational support.
  • Act as FM Project Manager on implementation teams for new implementations, as well as enhancements and improvements to existing applications.
  • Serve as the main FM contact with FM software vendors.
  • Maintain a current knowledge about applicable technology, and act as researcher, consultant and advisor about this technology for members of the department.
  • Act as a liaison between the University’s IT departments and FM’s computer operations. Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
  • Collaborate with other information systems, technology, and data communications professionals in implementing new information systems and in resolving problems both in existing and new systems.
  • Periodically assess training needs for supported systems and is responsible for determining the most effective training approaches for these systems. The manager also facilitates (or provides) training and informational sessions (when appropriate) to all business owners. Together with focus groups, the manager facilitates and may conduct training on all supported systems for Facilities Management.
  • Represent FM in meetings related to IT policies and procedures across the University.
  • Maintain relationships with internal and external customer base to better understand their needs and address organizational goals.


System Functionality and Maintenance 

  • Coordinate updates to FM systems which include bug fixes and product enhancements by downloading and preparing the files for installation on the test system, reviewing the documentation, determining the impact on FM operations, and providing documentation.
  • Test updates to systems. Coordinate with FM Management Analyst to document thoroughly all areas of the Business Process Analysis including meeting notes, feedback, and status tracking.
  • Approve updates for installation on the production system.
  • Test the installation on the production system and communicate with users.
  • Present recommendations to stakeholders as directed.
  • Provide program evaluation of all hardware, software and user systems applications. Identify weaknesses in the system and take action to minimize cost and operations interference.
  • Provide on-going debugging, refinement, reports, and enhancements to existing systems
  • Troubleshoot department computers, peripherals and software, as well as bring system problems to the attention of appropriate vendors.
  • Coordinate reporting requests with EAS as needed to accomplish reporting needs
  • Manage the customer relationship and satisfaction as well as adherence to service level agreements.


Management and Supervision 

  • Direct daily operation of FM’s computing needs including budget management and long-term planning
  • Supervise, evaluate, and manage IT staff and student employees, serving as leader, mentor, coach, and trainer.
  • Assign tasks, monitor progress and provide guidance.
  • Develop “back-up” operating plan for critical responsibilities.
Required Qualifications
  • A Bachelor's degree in Computer Science, Management Information Systems, or other relevant field, OR an equivalent combination of education and relevant experience
  • Five years of increasing experience in information technology and systems support
  • Experience with relational databases, database management, and database programming including SQL and Transact SQL.
  • Experience with MS Access databases and one or more of the following: SQL Server, MySQL, and Oracle.
  • Experience with other programming languages such as Python, PHP, XML, etc.
  • Experience supporting users of computerized systems
  • Experience with Microsoft Active Directory
  • Three years of experience in supervising staff in a relevant field, including the ability to effectively lead and manage staff
  • Ability to manage project schedules and maintain/meet deadlines
  • Demonstrated proficiency in managing budgets and strategic planning
  • Proven ability to work independently to meet organizational or project deadlines and function as an effective member of a team
  • Demonstrated effective professional interpersonal and communication skills
  • Ability to analyze current systems/hardware and formulate plans for the future technology direction of FM and Facilities Development while adhering to university and state standards
Preferred Qualifications
  • Experience with integrating with enterprise applications
  • Experience with Computerized Maintenance Management Systems
  • Five years of experience in supervising staff in relevant field
  • Experience working in a complex higher education environment
  • Experience with Visual Basic (VBA), and JavaScript.
  • Understanding of facility maintenance/construction practices and terminology
  • Experience in process/systems analysis
Salary  Market range for the position is $64,306-$82,169
Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

Please include the names and contact information of three professional references.


Closing Date Notes  Position closes 10/8/2017

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.


Job no: 495450
Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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